[0:00] Advisor: Thank you for calling Closing Kennesaw. This is Wyatt. How may I serve you? [0:04] Customer: Hi. Yes, Wyatt. This is Sheila Evans. I was calling to check on my, vehicle. [0:09] Advisor: What was the last name, ma'am? Evans. [0:12] Advisor: Evans. Yes, ma'am. Let me put you on a brief hold and see if I can get an update for you. One moment. [0:17] Advisor: Okay. Thanks. Yes, ma'am. [0:57] Advisor: Looks like he started the work, but we are still waiting on the two rotors to arrive. [1:06] Advisor: Can you hear me? I'm sorry? [1:08] Advisor: Yes. Can you hear me? I'm sorry. Barely. You just seem like you're far away. [1:14] Customer: Is this is this better? Yes, ma'am. Much better. [1:18] Customer: Okay. Would will you, do you think it'll be done today or tomorrow? [1:23] Advisor: I would I would go ahead and predict with the Land Rover. They're generally, [1:27] Advisor: very particular, [1:28] Advisor: and we wanna make we wanna make sure we do it right. I'm gonna try and get it done for you today. But depending on when the parts arrive and it being already 02:30 and we close at six, I don't wanna rush it. So I would plan for tomorrow. [1:40] Customer: Okay. [1:43] Advisor: Alright. Can you, tell me roughly what time? Like, would it be in the morning or, later in the afternoon? We'll have to keep you updated as it go as it progresses along because I don't know the I can't predict. I I don't know when they're gonna plan. What I can do is have Janae let you know when they when the parts arrive and get you an ETA an updated ETA then. [2:02] Customer: Okay. Okay. That sounds good. Thank you. I appreciate it. And can I pay online, or do I just need to [2:09] Advisor: I have to in person, ma'am? [2:12] Customer: Okay. I can't my fiance can't use his credit card. He would have to come up and use it? Yes, ma'am. [2:19] Customer: Okay. Alright. I'll let him know. So it'll probably be tomorrow anyway. Thank you. You're welcome. Thank you. Bye bye. Bye bye. [2:27] Advisor: Let me see what these people need, and then I'll ask you.

[0:00] Advisor: Hello. Thanks for calling Chloe's. This is Janay. How can I help you? [0:04] Customer: Yes, Janay. This is Sarah Walma with the Jeep, [0:06] Customer: Jeep Grand I can't talk. [0:09] Customer: Jeep Grand Cherokee. [0:11] Customer: How are you? How are you? Good. Good. Sorry. I've I've been on the phone all day. I apologize. It's all good. [0:17] Customer: I just saw a voice mail. Y'all need me to approve the quote so you can order the tires. Is that correct? Yes. [0:24] Customer: Okay. [0:25] Customer: And as I was looking through the quote, so everything seemed fine. Then there was a, like, a 169 [0:33] Customer: for, like, road wear insurance or something. What is that? [0:37] Advisor: Let me pass you over to Wyatt. Give me one moment. Okay, hon? [0:40] Advisor: Thank you. No problem.

[0:00] Advisor: Sorry for your hold. This is Wyatt. How may I serve you? [0:03] Customer: Yeah. Hey, Wyatt. It's Sarah Wilma. I'm the owner of the Jeep Grand Cherokee, and I just, got my yeah. How are you doing? I'm good. How are you? [0:12] Customer: I'm doing well. Thank you. [0:14] Customer: I think y'all called me and left a voice mail just that I need to approve the quote before you can order the tires. Is that correct? Yes, ma'am. Yes. That's correct, ma'am. [0:22] Customer: Okay. So if I look at all like, I see that text that you all sent. Do I go through and approve, [0:29] Customer: like, each set of those in order to move forward? Or how does that work? Yes, ma'am. [0:34] Advisor: The spare tire note, you just approve it. It's just a note to you that this is a good shape. We're gonna top it off and reinstall it. The next line is the out the door tire installation package that includes mount and balance of the two tires. [0:47] Advisor: They are the same tires that you have on there, the Goodyear Wrangler Workhorse HTs. [0:52] Advisor: And that comes with a lifetime, [0:54] Advisor: rotation for free, alignment checks for free, and rebalancing for free, and it does come with a road hazard, [1:01] Advisor: package on it. And the last line is for the wheel alignment. [1:06] Customer: Okay. So the road am I paying that 162 [1:10] Customer: for the road, [1:12] Advisor: hazard protection? If if you want to. I can take it off if you don't want any protection on it. That's that's not required. [1:20] Customer: Okay. Yeah. Why don't you take that off? Okay. [1:25] Customer: And then do you have to resend it and then I approve it? Or Yes, ma'am. [1:29] Customer: Okay. [1:30] Customer: Okay. K. Let's do that. And then I'll hit approve, and then we'll get going. Yes, ma'am. Thank you for your help. [1:35] Customer: You're welcome, ma'am. Bye bye.

[0:00] Customer: Y'all welcome to the [0:05] Advisor: Advanced Commercial. [0:07] Customer: Britney, what's going on, girl? [0:10] Advisor: Who is this? It's Wyatt. [0:12] Advisor: Oh, what up, Wyatt? What's up? Okay. Who it is? I'm at the I'm at the front phone, so I can't [0:18] Customer: Can you look up a part number for me one last time? Some more damn bulbs these guys keep giving me. Maybe it's I think it's a big pack. So maybe this part number will come up. [0:27] Advisor: What's the number? It's TAsInTomPAsInPaulDashMAsInMary13WAsInWyatt. [0:40] Advisor: No. That's not what that is. Give me one second. [0:45] Customer: This is, what does this say? Combination repair unit. What the hell is this? [0:56] Customer: I'm getting [0:58] Customer: sunshine. [1:01] Customer: Monoclonal. [1:20] Customer: What can make me feel this way? [2:28] Advisor: Why? Uh-huh. [2:29] Advisor: That part number that you gave me is for that Total Care program [2:33] Advisor: software. [2:34] Customer: Oh, okay. That is weird. [2:38] Customer: So let me tell you what it is. He handed me something that says it's a combination [2:44] Customer: repair unit. It's [2:48] Customer: m six times [2:50] Customer: 36 millimeter, [2:51] Customer: m eight times 45 millimeter, m nine times 60 millimeter, [2:56] Customer: eight piece each. [2:58] Customer: I wonder if this part number will come up. Can you try a different part number? [3:04] Advisor: You talking about the hex head screws? [3:08] Customer: Do you know what this is, Tee, that he's asking for? [3:11] Advisor: Jorneel's asking. Or is it the little plastic screws that you hold up the fender? Is it plastic? Past the tires. [3:20] Customer: Plastic things that you pull through and snip it past the tire. [3:25] Advisor: Oh, it's just about the little tire. [3:28] Advisor: The, hold on. I'm gonna give you the part number. Hold on. [3:41] Customer: Let's see. X002OTF3IZ. [3:52] Customer: Nope. [3:58] Advisor: So the tire repair plug part number 20252? [4:03] Customer: Let me look that up on it. Part number of 1031DashA. [4:08] Customer: 10 [4:09] Customer: what is it? 10? [4:12] Advisor: 1031. [4:15] Customer: Okay. Let's [4:20] Customer: look. [4:24] Customer: No. [4:25] Customer: Roberto. [4:26] Customer: Super quick. [4:27] Customer: Hold on one second, Britney. Let's see if I can get the subject matter expert. [4:32] Customer: Where do [4:36] Customer: we where do we normally get this these guys? Is it from Advance or somewhere else? [4:43] Customer: Oh, okay. I don't think it's gonna be y'all. I thought it was, but [4:47] Customer: thank you for your help, Britney. Thank you. No problem. Alright. Bye. Alright.

Advisor: Hi Mrs. Patel, this is Zach from Chloe's Auto Repair. I'm calling about your 2018 Toyota Camry on repair order 353745511 — we finished the digital vehicle inspection. Customer: Hi Zach, thanks for calling. Advisor: Of course. I'll walk you through the findings using our green, yellow, and red priorities so it's easy to follow. On the green side, your cabin filter and wiper blades look good — no action needed there. Customer: Okay. Advisor: In yellow, the engine oil is due soon and the front brake pads are getting thin — not an emergency today, but we recommend scheduling them soon. In red, for safety: the front brake rotors are scored and the pads are under 2 millimeters. That's a safety item we recommend doing today before you leave. Customer: How much for the brakes? Advisor: For the brake job with pads, rotors, and hardware on RO 353745511, the estimate is $780. The oil service we can hold for now if you prefer. I recommend approving the brakes today for safety. Can I get your approval to move forward on the brake job? Customer: Yes, go ahead on the brakes. Hold the oil for now. Advisor: Perfect — I'll mark the brakes approved on the estimate and leave oil pending. We'll text you when she's ready. Is there anything else I can answer about the inspection? Customer: No, that covers it. Thanks Zach. Advisor: Thank you Mrs. Patel. Drive safe, and we'll take good care of the Camry.

Advisor: Thank you for calling Chloe's Auto Repair, this is Zach, how can I help you today? Customer: Hi, how much is an oil change for a 2018 Honda Accord? Advisor: Great question. Pricing depends on the oil type and filter, so the best next step is to have one of our ASC certified technicians look at the vehicle and recommend the right service. Are you looking to book something this week? Customer: Yeah, maybe Saturday. Advisor: I can do Saturday at 8:30 or 11:00. Which works better? Customer: 8:30. Advisor: Perfect — Saturday at 8:30 for your 2018 Accord oil change inspection and service recommendation. Can I get your name and mobile number for the reminder text? Customer: Mike Torres, 404-555-0144. Advisor: Thanks Mike. You're all set for Saturday 8:30. Is there anything else I can help with today? Customer: Nope, that's it. Advisor: Awesome, drive safe and we'll see you Saturday!

Advisor: Thank you for calling Chloe's Auto Repair, this is Zach, how can I help you today? Customer: Hi, my 2019 Camry is making a grinding noise when I brake. Advisor: I'm sorry you're dealing with that. For safety we should have one of our ASC certified technicians inspect the brakes. What day works for you? Customer: Tomorrow morning if possible. Advisor: I can get you in tomorrow at 9am. Can I get your name and a callback number? Customer: Sarah Johnson, 770-555-0199. Advisor: Perfect Sarah, you're booked tomorrow at 9 for a brake inspection on the 2019 Camry. We'll text a reminder. Is there anything else I can help with? Customer: That's it, thanks. Advisor: Awesome, we'll see you tomorrow. Drive safe!

[0:00] Speaker 0: Hi. I'm Call Assist by Google recording this call for the person you're trying to reach. [0:05] Speaker 0: Thanks. Connecting you now. The call is no longer being recorded. [0:11] Speaker 0: Test. Test. Test. This is a [0:14] Speaker 0: outgoing call, [0:15] Speaker 0: softphone [0:16] Speaker 0: test.

[0:16] Advisor: Hello? Hey, Craig. It's Zach. [0:19] Advisor: Hey. [0:20] Advisor: Hey. They just issued that refund for you. [0:24] Customer: Oh, it just got mailed out today? [0:26] Advisor: No. So they were having problems with the, [0:30] Advisor: to the the writings part of it for some reason. I don't know. Something with HR. [0:35] Advisor: So they told me that the only way they can give it back to you [0:39] Advisor: without it taking forever is to do it on the card. [0:42] Advisor: Uh-huh. Yeah. So it should be reimbursed to the card. They just put it through. So you should see that either now or I don't know if it takes a minute. I don't know. But they did refund it. And I can send you the, screenshot of it being refunded and everything for your documents if you if you need me to do that. [1:01] Customer: Yeah. That'll be great. You can do that. Yeah. I'm gonna call her and, tell her to keep an eye out for it. Okay. Let me know when she gets it. Yeah. And then call me and let me know just so I have peace of mind. [1:11] Advisor: And Okay. Yeah. Absolutely. Send you over that screenshot, man. I appreciate you being patient with us. [1:17] Customer: No. No. It's fine. I appreciate it too. Alright, man. [1:20] Customer: Alright, Zach.

Advisor: Thank you for calling Chloe's Auto Repair. This is Rick. How can I help you? Customer: Yes. This is Mike Ambrosini. Just checking on the status of my Jeep. Advisor: Jeep. Advisor: Let's see Advisor: here. Advisor: Let me take a look. Hang on just a second for me. Customer: Sure. Advisor: I'm Advisor: gonna check with your service adviser. She should be here any minute now, and then I'll have her give you a ring in just a few. Customer: Okay. It's just that I've got a doctor's appointment coming up, and I just wanna be prepared. Advisor: I understand. Customer: Have her give me a call. I will. Thank you.

Advisor: Thank you for calling Chloe's. This is Rick. How can I help you? Customer: Hey, Rick. This is Quisha from Advanced. How are you today? Good. How are you? Customer: I'm good. Customer: My driver this morning brought back some brakes and rotors we delivered to you guys yesterday Customer: afternoon. I'm thinking maybe my Customer: afternoon driver is putting the parts in the wrong place. Customer: Did you guys still need those brakes and rotors before I return them? Advisor: I'm not sure. I wasn't here yesterday. Hang on a sec for me. Advisor: Okeydokey. Advisor: What's the what's the part number on that? Advisor: On the just say the pass. Are gonna be Customer: Yankee Hotel Customer: 514207. Advisor: 514. Advisor: You said 017Peter? Customer: 207Peter. Advisor: Oh, 2 07 Advisor: You don't even have those ordered? Advisor: Let me see. Customer: Looks like it was ordered around 02:57, Customer: so almost 03:00. Advisor: Ordered at almost 03:00 yesterday? Customer: Yes. Advisor: Yeah. She's just making sure that they were a good return, that they didn't pick them up on accident. Good. Oh, okay. Yeah. It's a good return. Customer: Okay. Thank you. You're welcome.

Thank you for calling Chloe's Auto Repair. This is Rick. How can I help you? Yes. This is Mike Ambrosini. Just checking on the status of my Jeep. Jeep. Let's see here. Let me take a look. Hang on just a second for me. Sure. I'm gonna check with your service adviser. She should be here any minute now, and then I'll have her give you a ring in just a few. Okay. It's just that I've got a doctor's appointment coming up, and I just wanna be prepared. I understand. Have her give me a call. I will. Thank you.

Advisor: Thank you for calling Chloe's Auto Repair Dallas, this is the softphone test desk, how can I help you today? Customer: Hi, I need an appointment for an oil change and I heard a noise in the front end. Advisor: Absolutely — I can help with that. Can I get your name and the best callback number? Customer: Sure, this is a test caller. Advisor: Great. What year, make, and model is the vehicle? Customer: 2018 Honda CR-V. Advisor: Perfect. We have openings tomorrow morning or Thursday afternoon. Which works better? Customer: Tomorrow morning works. Advisor: You're set for tomorrow at 9 AM for an oil change and a front-end noise inspection. We'll text a confirmation. Is there anything else I can help with today? Customer: That's all, thanks. Advisor: Thank you for choosing Chloe's — drive safe and we'll see you tomorrow.

Transcript pending — recording received from phone system.

Transcript pending — recording received from phone system.

Transcript pending — recording received from phone system.