Call-time reports
Call-time reports
Talk time and volume by advisor, store, and source. Imported files count the same as live CDR.
Calls in window
16
Last 500 call rows
Total talk time
27:27
Sum of durationSec
Inbound
14
Direction = inbound
Outbound
2
Direction = outbound
By advisor
| Name | Calls | Talk time | Avg score |
|---|---|---|---|
| Unassigned | 12 | 14:57 | 43 |
| Zach | 4 | 12:30 | 76 |
By location
| Name | Calls | Talk time | Avg score |
|---|---|---|---|
| Dallas Hiram | 12 | 14:57 | 43 |
| Kennesaw | 4 | 12:30 | 76 |
By source
| Name | Calls | Talk time | Avg score |
|---|---|---|---|
| Imported | 15 | 27:06 | 52 |
| Phone system | 1 | 0:21 | — |
Need a single call? Open CDR or import another recording.