Call detail
Unassigned · inbound
Aug 8, 2026 1:51 PM EDT · — · Dallas Hiram · Ext — · Imported · answered
+1770555imported → +17707637179
Recording
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Transcript
Thank you for calling Chloe's Auto Repair. This is Rick. How can I help you? Yes. This is Mike Ambrosini. Just checking on the status of my Jeep. Jeep. Let's see here. Let me take a look. Hang on just a second for me. Sure. I'm gonna check with your service adviser. She should be here any minute now, and then I'll have her give you a ring in just a few. Okay. It's just that I've got a doctor's appointment coming up, and I just wanna be prepared. I understand. Have her give me a call. I will. Thank you.
Manager follow-up
open · high priority
Start the call with the full greeting: 'Thank you for calling Chloe's Auto Repair & Tire, this is Rick. How may I help you today?' · When a customer inquires about their vehicle, ask follow-up questions to understand their concerns better, such as 'What symptoms are you experiencing with your Jeep?' · Avoid putting the customer on hold without explaining why; instead, reassure them that you will assist them shortly.
Rubric score
—
Not scored · Vehicle status
Classified as Vehicle status (90%) — The speaker is checking on the status of a vehicle, indicating a status update inquiry.
Rubric breakdown
Summary & coaching
Vehicle status inbound call — not scored against the sales/DVI rubric.
- For status calls: confirm vehicle + customer name, give a clear update or ETA, and set the next callback/owner expectation.
- Do not grade this against the inbound sales script — different conversation type.
Call flow timeline
- 1:51:07
answer
inbound call captured (imported recording/transcript)