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Unassigned · inbound
Aug 9, 2026 1:52 PM EDT · 1:23 · Dallas Hiram · Ext — · Imported · answered
+1770555imported → +17707637179
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Manager follow-up
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Rubric score
—
Not scored · Vehicle status
Classified as Vehicle status (90%) — Speaker 1 is providing an update about a refund process, indicating they are in a service advisor role.
importedVehicle status
Rubric breakdown
Summary & coaching
Vehicle status inbound call — not scored against the sales/DVI rubric.
- For status calls: confirm vehicle + customer name, give a clear update or ETA, and set the next callback/owner expectation.
- Do not grade this against the inbound sales script — different conversation type.
Call flow timeline
- 1:52:24
answer
inbound call captured (imported recording/transcript)